Privacy Policy

Last updated: 02.06.2025

This Privacy Policy describes how Bulk Ear Candles (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://bulkearcandles.shop (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means the user of the Services, whether a customer, website visitor, or another individual whose information we collect pursuant to this Privacy Policy.

This policy complies with U.S. privacy laws and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws (e.g., Quebec’s Law 25).

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices or for operational, legal, or regulatory reasons. Updated policies will be posted on this page with a revised “Last updated” date. Material changes affecting Canadian users will be notified via email or a prominent Site notice.

How We Collect and Use Your Personal Information

We collect personal information to provide the Services. The information we collect varies depending on how you interact with our Site.

Personal Information We Collect Directly from You:

• Basic contact details: Name, address, phone number, email.
• Order information: Name, billing/shipping addresses, payment confirmation, email, and phone number.
• Account information: Username, password, and security questions.
• Shopping details: Items viewed, added to cart, or wishlist.
• Customer support: Information you include in communications with us.

Automatically Collected Information:

We collect Usage Data via cookies and similar technologies, including:

• Device type, browser type, IP address, and network connection details.
• Pages visited and interaction metrics.
  Canadian users: Non-essential cookies require consent under PIPEDA. Manage preferences via our Cookie Banner or browser settings.

Information from Third Parties:

We may collect personal information from:

• Vendors (e.g., payment processors, hosting providers).
• Canadian-specific services (e.g., tax calculation tools for GST/HST).

How We Use Your Personal Information

We use your information for:

1. Providing Services: To process payments, fulfill orders, and communicate about transactions.
2. Marketing and Advertising: To send promotional materials (opt-out available for Canadian users via Unsubscribe link).
3. Security and Fraud Prevention: To detect fraudulent activity.
4. Legal Compliance: To meet U.S. and Canadian tax, import, and consumer protection obligations.

How We Disclose Personal Information

We may share your information with:

• Vendors (e.g., payment gateways, shipping providers like Canada Post).
• Canadian tax authorities (for GST/HST/PST compliance).
• As required by U.S. or Canadian law (e.g., court orders).

User-Generated Content

Publicly posted content (e.g., reviews) is visible to others. We are not responsible for third-party misuse. Canadian users may request deletion of public content under PIPEDA.

Third-Party Websites and Links

Our Site may link to third-party websites. Canadian users: Review their policies independently, as we are not responsible for their practices.

Children’s Data

The Services are not directed toward children under 16 (U.S.) or 13 (Canada). Contact us to request removal of inadvertently collected data.

Security and Retention

• We retain data only as long as necessary for U.S. and Canadian legal requirements.
• Canadian users: Data is stored on servers in the U.S., with safeguards for cross-border transfers.

Your Rights (Canadian Users)

Under PIPEDA, you may:

• Request access to or correction of your personal information.
• Withdraw consent for marketing communications.
• File a complaint with the Office of the Privacy Commissioner of Canada (OPC).

To exercise these rights, contact:

• Email: [email protected]
• Address: 912 E 18th St, Cheyenne, WY 82001.

Contact Us

For questions or concerns about this Privacy Policy:

• Email: [email protected]
• Phone: +1 (307) 222-2334

Thank you for trusting Bulk Ear Candles with your personal information. We are committed to maintaining your privacy and ensuring a safe shopping experience.