Shipping Policy

At Bulk Ear Candles , we are committed to delivering your orders quickly, safely, and reliably. Below, you’ll find all the details about our shipping process, including delivery times, costs, and tracking information. If you have any questions, feel free to reach out to our support team at [email protected].

1. Shipping Options

We offer multiple shipping options to suit your needs:

• Domestic Shipping: Affordable and reliable.
• International Shipping: We ship globally to most countries. Please note that international orders may incur customs fees or import taxes, which are the responsibility of the customer.

2. Processing Time

• Orders are typically processed within 1–2 business days after payment confirmation.
• During peak seasons (e.g., holidays), processing times may increase slightly. We will notify you if there are any delays.

3. Delivery Times

Delivery times vary depending on your location and the shipping method selected:

• Domestic (U.S.):
  • Standard Shipping: 5–7 business days
• International:
  • Standard Shipping: 10–21 business days (depending on the destination)

Please note that delivery times are estimates and do not include processing time or potential delays caused by customs, weather, or other unforeseen circumstances.

4. Shipping Costs

• Domestic Orders: Shipping rates are calculated based on the weight of your order and destination. You can view the exact cost during checkout.
• International Orders: Shipping costs vary by country and package size. Duties, taxes, and customs fees are not included in the shipping cost and are the responsibility of the customer.
• Free Shipping: We occasionally offer free shipping promotions. Eligibility and terms will be clearly stated on our website or during checkout.

5. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to monitor your shipment. Tracking updates are provided by the carrier and may take up to 24 hours to appear online.

6. Lost or Damaged Packages

• Lost Packages: If your package does not arrive within the estimated delivery timeframe, please contact us at [email protected]. We will work with the carrier to locate your shipment or issue a replacement/refund if necessary.
• Damaged Packages: If your order arrives damaged, please notify us within 7 days of delivery. Include photos of the damaged item(s) and packaging so we can assess the situation and resolve it promptly.

7. Address Accuracy

It is your responsibility to ensure that the shipping address provided during checkout is accurate and complete. We cannot redirect packages once they have been shipped. If an order is returned to us due to an incorrect or incomplete address, you will be responsible for reshipping costs.

8. International Shipping

• Customs and Duties: International orders may be subject to customs fees, import taxes, or other charges imposed by the destination country. These fees are outside of our control and must be paid by the recipient upon delivery.
• Prohibited Countries: We reserve the right to restrict shipping to certain countries due to legal or logistical reasons. If your country is not listed during checkout, please contact us for assistance.

9. Bulk and Wholesale Orders

For large or wholesale orders, shipping costs and delivery times may differ. Please contact our team at [email protected] to discuss bulk shipping options and pricing.

10. Questions or Concerns

If you have any questions about our shipping policy, need help tracking your order, or encounter issues with delivery, don’t hesitate to reach out:

• Email: [email protected]
• Address: 912 E 18th St, Cheyenne, WY 82001

We’re here to ensure your shopping experience with Bulk Ear Candles is seamless and stress-free!